Patient Transfer Services
Patient Transfer Services (PTS)
Reliable transport for non-emergency patients.
St John WA delivers flexible and dependable transport for patients of all acuity levels, operating 24 hours a day, 7 days a week.
Since 2015, St John WA Patient Transfer Services has been the leading provider of planned patient transport in the state. Our dedicated Ambulance Transport Officers and extensive fleet support communities across both metropolitan and regional areas of Western Australia.
Why choose us?
With over a century of experience delivering the State’s ambulance service, St John WA is the trusted provider for customer-focused patient transport.
When you choose St John, you can expect:
Experienced Ambulance Transport Officers who can provide medical assistance en route and are committed to maintaining patient dignity, privacy, and safety at all times
Travel with a carer or companion at no extra cost
Vehicles equipped with First Aid kits, AEDs, fire extinguishers, medical supplies, oxygen, and monitors
Care delivered with the professionalism and compassion you expect from St John
Services we provide:
- Inter-hospital patient transfers (IHPT)
- Discharges for patients returning home
- Medical facility or clinic appointment transfers
- Transfers to aged care or other facilities
- Transport to regional WA
- Private sector hospital transfers
Our fleet
St John WA provides tailored transport solutions for patients, using specialised vehicles designed to accommodate all ranges of patient mobility.
Our specialised fleet includes:
- Stretcher vehicles
- Wheelchair vehicles
- Complex patient ambulance transport vehicles
- Community transport vehicles
Subsidies available
You may be eligible for subsidised travel through the Department of Health if you meet the following criteria:
If you meet the following criteria:
- You are a Western Australian resident.
- You are aged 65 or over, or 55 or over if you are a First Nations or Torres Strait Islander person.
- You have a referral from a medical practitioner stating that you require clinically necessary transport.
Bookings
To help us get you where you need to go, we recommend booking in advance.
Our friendly bookings team is available Monday to Friday, 7:30am to 5:00pm - by phone or email.
For healthcare providers
Representatives from healthcare services such as hospitals, clinics and nursing homes can use our Online Booking Tool (OBT) or make a booking via telephone.
You will need to first register for access to the Online Booking Tool before making a booking.
For your facility login information, please contact ptsclientservices@stjohnwa.com.au
Call us Enquiry form
Frequently asked questions
- be a resident of Western Australia
- be over 65 years of age
- have a written referral for transport from a medical practitioner specifying that it is clinically necessary to be transported
The Department of Health offer 50% discounts for the following groups:
If you have questions regarding the above, you are welcome to contact our Patient Transfer Services bookings team on (08) 9334 1234, send an enquiry through the form, or email the team at ptsclientservices@stjohnwa.com.au.
Clinically necessary means:
- A patient requires transport to or from a Medical Facility to diagnose or treat an illness, injury, condition, disease or symptoms;
- The patient is expected to receive diagnosis and treatment of the illness, injury, condition, disease or symptoms which meets accepted standards of medicine;
- The patient requires minimal clinical supervision, monitoring or care during transport and;
- The patient has a referral or other documentation from a medical practitioner confirming that the patient requires clinical supervision, monitoring or care during transport.
Eligible community patients who are in receipt of an age pension receive a free transport service, with 100 per cent of the cost met by the Department of Health. Eligible community patients who are not in receipt of an age pension are required to pay 50 per cent of the cost of transport, with the remaining 50 per cent met by the department.
Please check to see whether your private health insurance covers non-urgent ambulance.
- Suitable for patients who don't require en route medical care
- Patients are able to self-transfer in and out of a sedan vehicle
- No cognitive impairment
- Suitable for the elderly and patients that have mild disabilities or injuries
- Patients can bring their carer or escort
- Patients can bring walker or collapsible wheelchair
- Manual wheelchair can be provided upon request
- Can carry up to 1 x overnight bag
- Is suitable for patients that require medical care en route
- Transport Paramedics available for medium acuity patient transports
- Dual Stretcher or Single Stretcher vehicles
- Dual Stretcher vehicle can accommodate 2 patients (conditions apply)
- Patients can bring a carer or escort
- Patient's walking frame or walker can be accommodated
- SJWA can provide wheelchair if required. Patient's wheelchair is not permitted
- Can carry up to 1 x 10kg bag and 1 x small personal item if required
- Suitable for patients who require mobility support or are wheelchair-bound
- Patients must be able to travel alone in the back of the vehicle, without en route medical support
- Patients must have no cognitive impairment
- Patients can bring their carer or escort
- Patient's wheelchair must be compliant with Australian Standards and must be able to secure safely in the vehicle. Our wheelchairs can be provided at request.
- No gophers or ride on mobility aids
- Can carry up to 1 x 10kg bag and 1 x small personal item if required
- Is suitable for patients who are unable to travel safely in our other vehicles
- Is designed for bariatric patients with complex medical complications
- Can cater to patients above 159kgs or 68cm wide
- Allows patients to bring their carer or escort
- Can carry up to 1 x 10kg bag and 1 x small personal item if required
If you have not yet registered for the OBT, please use the form found here.
If you are still experiencing issues with the booking platform, please call our team on (08) 9334 1234.